Terms and Conditions.
1. Scope and Provider
These Terms and Conditions ("T&C") govern the contractual relationship between Optiop GmbH, Am Hauptbahnhof 16, 60329 Frankfurt am Main, Germany (hereinafter "Optiop", "we", or "us") and you as a customer ("Customer") for bookings of consulting services, sessions, and related offerings made through our website or any other booking channel.
By completing a booking or purchase you agree to these T&C. Where the Customer is a consumer within the meaning of § 13 BGB (German Civil Code), mandatory statutory consumer-protection provisions apply in addition to and, where conflicting, instead of these T&C.
2. Services and Conclusion of Contract
2.1 Our website presents our available services as a non-binding invitation to submit an offer. A binding contract is concluded when we confirm your booking in writing (email).
2.2 All services are provided remotely (distance contract within the meaning of § 312c BGB) unless otherwise expressly agreed.
3. Prices and Payment
3.1 All prices shown are final prices. For consumers, applicable statutory VAT is included. For business customers, prices are shown net plus the applicable statutory VAT rate.
3.2 Payment is due in full at the time of booking unless otherwise agreed in writing.
4. Right of Withdrawal (Consumers)
Withdrawal notice for consumers:
If you are a consumer (§ 13 BGB), you have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period is 14 days from the day the contract is concluded (i.e., the date of our booking confirmation).
To exercise your right of withdrawal, you must inform us by an unequivocal statement (e.g., a letter sent by post or email) of your decision to withdraw:
Optiop GmbH
Am Hauptbahnhof 16, 60329 Frankfurt am Main, Germany
Email: contact@optiop.org
You may use the EU model withdrawal form but it is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your notice of withdrawal before the withdrawal period has expired.
Consequences of withdrawal:
If you withdraw from this contract, we shall reimburse to you all payments received from you, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
Important: If you requested that the services should begin during the withdrawal period, you shall pay us an amount proportional to what has been provided up to the point you communicated your withdrawal to us, compared to the full coverage of the contract (§ 357 para. 8 BGB).
Expiry of the right of withdrawal:
The right of withdrawal expires before the end of the 14-day period if the service has been fully performed and performance was only begun after your express consent and acknowledgement that you will lose your right of withdrawal once the contract has been fully performed by us.
5. Cancellation and Refund Policy (After Withdrawal Period / Business Customers)
5.1 Within the 14-day withdrawal period: Consumers may exercise their statutory right of withdrawal as described in Section 4 above. No additional cancellation fee applies to the statutory withdrawal right.
5.2 After the 14-day period: Once the 14-day withdrawal period has expired, cancellations are not eligible for a refund, unless otherwise required by mandatory law (e.g., if the service was defective or not rendered at all).
5.3 Business customers (§ 14 BGB): Cancellations by business customers are governed by the terms agreed in the individual contract. In the absence of a specific agreement, cancellations within 14 days of booking may be accepted subject to a 10% cancellation/processing fee of the total booking amount to cover administrative costs, with the remainder refunded. After 14 days, no refund is available.
6. Rescheduling Policy
6.1 Customers may request rescheduling of a booked session by contacting us at contact@optiop.org.
6.2 Rescheduling is subject to availability on our side. We will make reasonable efforts to accommodate the requested new time slot, but cannot guarantee that a specific alternative slot will be available.
6.3 If a mutually agreeable alternative time slot is available, rescheduling is subject to a 10% rescheduling fee of the total booking amount to cover administrative and scheduling costs. The fee is payable before the rescheduled session is confirmed.
6.4 If no suitable alternative time slot is available, rescheduling under this policy is not possible. In that case, the original cancellation/refund terms (Sections 4 and 5) apply.
6.5 Rescheduling requests must be submitted at least 24 hours before the originally scheduled session. Requests received less than 24 hours before the session may not be accepted.
7. Liability
7.1 We are fully liable for damages resulting from injury to life, body, or health, and for damages caused by wilful misconduct or gross negligence.
7.2 For slight negligence, we are only liable in the event of a breach of a material contractual obligation (cardinal obligation), limited to the foreseeable damage typical for this type of contract.
7.3 The above limitations do not apply to liability under the German Product Liability Act (ProdHaftG) or other mandatory statutory liability provisions.
8. Governing Law and Jurisdiction
8.1 These T&C are governed by the laws of the Federal Republic of Germany, to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG). For consumers, mandatory protective provisions of the law of the country of residence of the consumer remain unaffected.
8.2 For disputes with business customers, the exclusive place of jurisdiction is Frankfurt am Main, Germany, to the extent permitted by law.
9. Dispute Resolution
The European Commission provides an online dispute resolution (ODR) platform: https://ec.europa.eu/consumers/odr.
We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board, unless required by law.
10. Amendments
We reserve the right to amend these T&C at any time with effect for future contracts. We will notify existing customers of material changes via email or a notice on our website.
11. Severability
Should any provision of these T&C be or become invalid, the validity of the remaining provisions shall not be affected. The invalid provision shall be replaced by the applicable statutory provision.